1. Processing & Dispatch
All orders are processed and dispatched within 1–2 business days (Monday to Saturday, excluding public holidays) from our Mumbai facility.
Orders placed before 2:00 PM IST on a business day are typically dispatched the same day. Orders placed after 2:00 PM or on Sundays and holidays are queued for the next business day.
You will receive an email and/or SMS with your tracking number once the order is handed to our courier partner.
2. Delivery Timelines by Zone
Delivery timelines below are estimates counted from the dispatch date, not the order date. Actual delivery depends on your pincode, courier capacity, and weather or festive-season surges.
- Metro Cities (Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, Kolkata, Pune, Ahmedabad): 2–4 business days
- Tier 2 & Tier 3 Cities: 4–7 business days
- Remote & North-East Pin Codes (J&K, Ladakh, Andaman & Nicobar, Lakshadweep, NE states): 7–10 business days
3. Shipping Charges
We offer FREE shipping on all prepaid orders of ₹499 or above (after discounts).
A flat shipping fee of ₹50 applies to prepaid orders below ₹499.
Remote and North-East pincodes may attract an additional surcharge of ₹30–₹80 depending on the courier zone. Any such surcharge will be clearly shown at checkout before payment — there are no hidden charges.
All prices on the website are inclusive of GST. No additional tax is added at checkout.
4. Cash on Delivery (COD)
COD availability depends on your pincode and order value. If COD is available for your location, it will appear as a payment option at checkout.
A COD handling fee of ₹40 applies to cover the additional logistics cost of cash collection. This fee is non-refundable even if the order is returned.
COD is generally not available for orders above ₹2,000 or for certain remote pincodes. In such cases, please use a prepaid method (UPI, cards, net banking, or wallets).
If a COD order is not accepted at the door (rejected without valid reason), the shipping and COD handling charges will be deducted from any future credit or refund.
5. Courier Partners & Tracking
We partner with trusted logistics providers including BlueDart, Delhivery, and Xpressbees. The courier assigned to your order depends on pincode serviceability and speed.
Once dispatched, you will receive a tracking link via email and SMS. You can also track your order from your account page on fatso.co.in.
If your tracking status has not updated for more than 48 hours after dispatch, please contact us at support@fatso.co.in with your order number and we will investigate with the courier.
6. Delays, Failed Deliveries & Lost Packages
While we strive for on-time delivery, delays may occur due to weather, strikes, courier backlogs, address issues, or festive-season volume. We are not liable for delays caused by force majeure events or courier-side issues, but we will actively follow up on your behalf.
If a delivery attempt fails because no one was available to receive the order, the courier will typically make 1–2 additional attempts. If all attempts fail, the package is returned to us and we will contact you to arrange re-dispatch (additional shipping charges may apply).
If a package is confirmed lost in transit, we will either re-ship the order at no extra cost or issue a full refund — whichever you prefer. Please report suspected lost packages within 15 days of the expected delivery date.
7. Perishable Product Handling
FatSo products are food items with defined shelf life. We pack all orders in food-safe, tamper-evident packaging designed to withstand transit conditions across India.
During extreme summer months, we may use insulated packaging or adjust dispatch schedules to protect product quality. If a product arrives damaged or compromised due to transit conditions, please report it within 48 hours with photos — see our Refunds & Returns Policy for the process.
8. International Shipping
We currently ship only within India. International shipping is not available at this time.
If you are located outside India and interested in FatSo products, please contact us at support@fatso.co.in and we will do our best to explore options.