Frequently Asked Questions

Check the green or brown food symbol on the current pack label. Product-page veg badges appear only after the recipe declaration is verified.

Allergens vary by recipe. Read the product page and the delivered label, and contact us before ordering if you have a severe allergy.

Check the current ingredient panel for the specific jelly. Contact us before ordering if gelatin avoidance is essential.

Each product page lists ingredients, declared allergens, nutrition, weight, and storage guidance. The label on the delivered pack is the final authority.

The best-before date is printed on each pack and can vary by recipe and batch. Contact us if you need a minimum remaining shelf life for a party or bulk order.

Keep packs sealed in a cool, dry place away from direct sunlight, heat, moisture, and determined snack thieves.

We serve eligible Indian pincodes. Metro delivery is usually 2–4 business days after dispatch; remote locations may take 5–9 business days.

Eligible orders of ₹999 or more ship free after discounts. Any remote-zone or special charge appears before payment.

COD availability depends on your pincode and order value. If it is available, you will see it at checkout before placing the order.

Available payment methods are shown securely at checkout. UPI should appear for eligible Indian orders when enabled by our payment provider.

Yes—birthdays, office snack attacks, wedding favours, and retail shelves are welcome. Email stockists@fatso.co.in with quantity, date, city, and flavour wish list.

Change-of-mind returns are not accepted for food. We will sort verified wrong, missing, damaged, contaminated, expired, or carrier-lost items under our Refund & Returns Policy.