1. Pre-Dispatch Cancellation
You can cancel your order at any time before it is dispatched from our facility. Because we process and pack orders quickly (often within hours), we recommend requesting a cancellation as soon as possible — ideally within 4 hours of placing the order.
To cancel, immediately reply to your order confirmation email or contact support@fatso.co.in with your Order ID. Include the subject line 'Cancel — [Order ID]' for faster processing.
Pre-dispatch cancellations are processed with a full refund to your original payment method.
2. Post-Dispatch (Order Already Shipped)
Once an order has been handed over to our courier partner and an AWB (Air Waybill) tracking number has been generated, it cannot be cancelled through our system.
In this case, you have two options:
- Reject the delivery: You may refuse to accept the package when the courier attempts delivery. The package will be returned to us. A refund will be issued minus the shipping charges (₹50 for standard shipping) and any applicable COD handling fee (₹40). The deduction covers actual courier costs incurred by us
- Accept and return: If the delivery has already been completed, please refer to our Refunds & Returns Policy for eligible return scenarios (damage, wrong item, quality issue)
3. Partial Cancellation (Multi-Item Orders)
If your order contains multiple items and you wish to cancel only some of them, contact support@fatso.co.in with your Order ID and the specific items you want to cancel.
Partial cancellation is possible only before the order is dispatched. Once packed as a single shipment, individual items cannot be removed.
If a partial cancellation brings your order total below the free shipping threshold (₹499), the applicable shipping fee of ₹50 will be deducted from your refund for the cancelled items.
4. Auto-Cancellation (Payment Failures)
If a payment attempt fails or is abandoned at the Razorpay checkout screen, no order is created and no charge is made to your account.
In rare cases where an amount is debited but the payment is not confirmed (e.g., due to a network timeout), the amount is automatically refunded by Razorpay within 5–7 business days. If you do not see the refund after 7 business days, contact support@fatso.co.in with your transaction details and we will follow up with Razorpay.
Pending or unconfirmed orders that are not completed within 30 minutes are automatically voided. No manual cancellation is needed.
5. Seller-Initiated Cancellation
We reserve the right to cancel an order in the following situations:
- Product is out of stock or discontinued after the order was placed
- Pricing error — the product was listed at an incorrect price due to a technical issue
- Delivery is not serviceable to the provided pincode
- Suspected fraudulent order or violation of our Terms of Service
- Force majeure events (natural disasters, regulatory restrictions, supply chain disruptions)
6. Coupons, Discounts & Gift Cards on Cancellation
If a discount code or coupon was applied to a cancelled order, the coupon will be re-activated and available for use on your next order (provided the coupon has not expired and is still within its usage limit).
If a store credit or gift card was used for the cancelled order, the credit will be restored to your account within 24 hours of cancellation confirmation.
Bundle discounts or 'buy X get Y' offers: If cancellation of one item breaks the qualifying condition of a bundle offer, the remaining items will be charged at their individual prices. The difference, if any, will be adjusted in your refund.
7. Cancellation Refund Timelines
All cancellation refunds are processed back to the original payment method:
- UPI / Wallets: 1–3 business days
- Credit / Debit Cards: 5–7 business days
- Net Banking: 5–7 business days
- COD orders: No charge was collected, so no refund is needed. If a COD order was rejected at the door, the COD handling fee (₹40) is non-refundable